OKBOZ

Delete your store account

For OK BOZ STORE, the merchant app for shops and restaurants on OKBOZ, published by OKBOZ.

Delete your account from inside the app

This is the fastest route and takes effect immediately.

Open OK BOZ STORE and sign in.
Tap Account in the bottom navigation bar.
Scroll to the bottom and tap Delete account.
Confirm when asked. Your account is closed straight away.

Request deletion by email

If you can no longer sign in, write to support@okboz.com from the email address the store account uses, with the subject “Delete my store account”. We verify ownership of the address before acting, and complete the request within 7 working days.

One thing that will stop the deletion. If your store has an order that nobody has finished dealing with — accepted, being prepared, or waiting for a driver — the request is refused and the app tells you so. Complete or cancel those orders, then try again. This protects the customer who is waiting on that order and the driver already on the way to collect it.

What is deleted

The moment your request completes, the following are erased permanently:

Your store name and your business contact name
Your email address
Your phone number and any secondary phone number
Your store address
Your store logo and images
Your website address
Your password and any saved sign-in token
Every device registered for notifications, so the app stops sending you anything

Your sign-in is disabled at the same moment, and the account cannot be reopened. To trade on OKBOZ again you would apply as a new business.

What is kept, and for how long

A small amount of information has to remain, because Indian tax and accounting law requires us to keep records of completed transactions. None of it identifies you once the details above have been erased.

What	Why	How long
Orders your store has completed	Required financial records. They are also the customer's own purchase history and the driver's completed-job history, so they are not ours alone to erase.	8 years, as required by Indian tax law
Payout, commission and invoice records	Statutory accounting and GST records	8 years, as required by Indian tax law
Anonymous usage and crash logs	Diagnosing faults. These carry no name, number or email.	Up to 90 days

These records are detached from you: the store they point at is left as a closed, unnamed record carrying no email address, phone number, address or image, and it cannot be traced back to you or signed in to.

Deleting some data without closing your account

You do not have to delete your whole account to remove particular details. From Account in the app you can change your password, edit your store profile, and change or clear your store logo, address and description at any time.

For anything else, email support@okboz.com and tell us what you would like removed.

Questions

Email support@okboz.com. Our Privacy Policy explains what we collect and why.