OKBOZ

Delete your account

For OK BOZ SUPER APP (customers) and OK BOZ PROVIDER (service providers), published by OKBOZ.

Delete your account from inside the app

This is the fastest route and takes effect immediately.

  1. Open OK BOZ SUPER APP and sign in.
  2. Go to Settings from the bottom navigation bar.
  3. Scroll to the bottom and tap Delete Account.
  4. Confirm when asked. Your account is closed straight away.

In OK BOZ PROVIDER, the same option is under Account → Delete Account.

Request deletion by email

If you can no longer sign in, write to support@okboz.com from the email address on the account, or include the registered mobile number, with the subject “Delete my account”. We verify ownership of the number or address before acting, and complete the request within 7 working days.

One thing that will stop the deletion. If you have a ride, delivery, booking or consultation still in progress, the request is refused and the app tells you so. Finish or cancel it, then try again. This protects the driver or provider already working on your order, and keeps you able to cancel it.

What is deleted

The moment your request completes, the following are erased permanently:

Your mobile number is released at the same time, so you are free to register again later as a new customer.

What is kept, and for how long

A small amount of information has to remain, because Indian tax and accounting law requires us to keep records of completed transactions. None of it identifies you once the details above have been erased.

What Why How long
Order, trip and booking records Required financial records. The driver's or provider's own earnings history depends on them. 8 years, as required by Indian tax law
Payment and invoice records Statutory accounting and GST records 8 years, as required by Indian tax law
Anonymous usage and crash logs Diagnosing faults. These carry no name, number or email. Up to 90 days

These records are detached from you: they no longer carry your name, number, email or photo, and cannot be traced back to you.

Deleting some data without closing your account

You do not have to delete your whole account to remove particular details. From Settings → My Profile you can change or clear your profile photo, date of birth and gender at any time, and you can remove saved addresses from Settings → Manage Address.

For anything else, email support@okboz.com and tell us what you would like removed.

Questions

Email support@okboz.com. Our Privacy Policy explains what we collect and why.